Wesley Smooth move
We Guarantee that your Wesley Apartment Home will be ready the day that you move in.
Your apartment will be personally inspected by our Management Team prior to your move. Additionally, our staff will provide you with all the necessary information to establish any and all utility connections and renters insurance needed for your move in. Your Personal Leasing Consultant will even send you your digital lease in advance so that all paperwork can be taken care of well in advance of your move in date.
If you are unsatisfied with the condition of your apartment home we appreciate the opportunity to correct any and all issues on-site.
For more information on how to prepare for your move to Wesley, please reach out to your Personal Leasing Consultants.
48 Hour Service Guarantee
We guarantee that routine service requests will be completed within two business days. If we're late, write us about it and we will gladly credit you with free rent for each full day after we receive written notice until the request is resolved.*
Routine service requests include the following items: interior electrical light switches and outlets, heating and air conditioning, water heaters, refrigerators, ranges, dishwashers, washers, dryers, garbage disposals, clogged drains, leaking plumbing fixtures and systems, door locks and viewers, window locks and smoke detectors. A routine service request does not constitute replacement of appliances.
For us to keep our 2-Day Service Guarantee to you, we must have access to your apartment during normal business hours. We cannot be denied access during or after the 2 business days following your service request. Additionally, your apartment and its contents must be properly maintained and you must be a resident in good standing.
This 2-Day Service Guarantee will not apply if the service request is necessitated by damage or abuse that you cause to the apartment, appliances, or fixtures. It will also not apply if we are required to hire outside contractors or order parts that are not in stock. ANY repair warranted under or from Construction or Builders issues are not eligible for the 2-Day Guarantee. Inclement weather, natural disasters and other emergencies that affect large numbers of residents will result in the temporary suspension of the 2-Day Service Guarantee.
* Rent credits are calculated based on your base monthly rent amount (i.e., not including pet fees, utilities, garage fees, or other monthly charges). A full day is defined as each calendar day commencing on the day after we receive written notice from you that the original routine service request was not satisfactorily resolved in 2 business days and continuing through the calendar day immediately preceding the day we satisfactorily resolve the original service request. Other certain restrictions may apply.
* Program/Guarantee not applicable at all communities. Please consult with the specific leasing office for details and participation.
RESIDENT DIRECT CONNECT
We guarantee a direct connection to the Wesley Apartment Homes Resident Relations Department through our toll-free telephone line or email to ensure our mission of Exceptional Customer Service.
Any Wesley Resident may transfer to another community managed by Wesley Apartment Homes without lease-termination penalty with the following criteria:
*Any damages to your previous apartment will be deducted from your previous security deposit as stated in the lease.
30 DAY MOVE-IN GUARANTEE
We know you'll be so happy with your new apartment that we guarantee it! If you are unhappy with your apartment during the first 30 days of your lease, we will allow you to cancel your lease and you'll only have to pay for the days you lived with us plus a turnkey fee.*
You are required to notify in writing the Property's office staff of the reason for your dissatisfaction with the apartment and your expected move-out date. The move-out date must be within the first 30 days from the date you are given your apartment keys.
* You will only pay rent for the 30 days period, as well as damage caused to the apartment beyond normal wear and tear. You may not apply any free rent concessions (for full or partial months) toward your rent payment obligations under the Move-In Guarantee. Rent includes the total monthly rent amount (base rent plus recurring month charges such as pet fees, covered parking, washer / dryer, etc.). Your account must be in good standing. Although the Property will retain the nonrefundable move-in fee, all fees associated with the application and move-in process, it will refund the nonrefundable pet fee pending move-out inspection.
CREDIT REWARD PROGRAM
Wesley Apartment Homes wants to reward you for paying your bills responsibly!
Dont have the best credit? Dont worry! You may still qualify for a Wesley Apartment Homes lease with a rental premium of $25 off the best price! Additionally, every month you pay your rent and utilities on time at Wesley Apartment Homes, you will improve your credit score through our reporting efforts with Rent Bureau!
*This program is subject to change at any time. Credit guidelines and qualifying rates may vary for each community.
All Customer Service Pledges/Promises are offered by Wesley Apartment Homes and are therefore between the resident and Wesley Apartment Homes only and shall not be binding upon any successors in interest or title. Should Wesley Apartment Homes no longer manage a property all Customer Service Pledges/Promises become null and void.
*Wesley Pledges may not be available at all communities.*
I have lived here comfortably going on two years now. The maintenance staff definitely makes it the best place to live! They respond right away and they are very kind.- Ali P
This property is very well maintained! I was a property manager for years and am impressed with the staff’s ability to maintain the landscaping, exterior of the buildings. Pool is a big and comfortable area. Gated community is a big plus. The respond to residents interior request and keeping the breezeways clean.- Debbie Uhlar
Recently moved into Wesley St. James with the help of Jake in the leasing office. He was really helpful and answered all of my questions. Very professional and made the process easy. Thanks again Jake.- Josefina Faúndez Hormazabal
The process of applying and moving to this community was an excellent experience due to Nadia’s exemptional customer service skills. She kept in contact and took the time to explain everything that was needed to be done step by step and was very helpful when we had enquies.- Imran Rawashdeh
We really love this place.It's nice and quite here,friendly neighbors.The first day we got here,lady from the office Nadia Baker helped us a lot,she almost did everything for us,she is an amazing woman and a 5 star worker,I will definitely recommend this place to others!!!!- Pavel Putina
The apartments are very spacious & maintained well. The staff is very nice & helpful handling any maintenance issues promptly. The pool area is very nice & relaxing plus there is a new wotkout area as well as an entertainment area with a pool table, indoor shuffleboard table, TVs & comfortable furnishing. This is one of the best apartment complexes I've personally lived in & it's very good for our family while we sell our home in SC & find a new home in the Atlanta-Sandy Springs area.- Nathan Gee
I had lived in the community for less than one year but my time that I lived in the community was a good experience. I lived in a fairly quiet building on the top floor and never had any issues with the management company. Nadia helped me sign up and also helped me when I moved out and the whole process was very smooth. James is also a very friendly and helpful property manager. I would recommend this apartment to others that are looking for a safe and quiet apartment complex in the area. I- Natasha Ferrante
I have enjoyed living here. I just renewed for 6 months after living here a year. I love it here I have no problems they take care of maintenance requests promptly. The apartments are well maintained. They have high expectations for the residents to keep the apartment as well maintained as they do if you do that you will love living here. I like my neighbors they are respectful of the quiet environment and kind. Nadia, my leasing consultant, is awesome has taken great care of me during the proc- Sarah P
It's really a good apartment by all means. Leasing center officials are really good.maintenance is really fast.we felt like our own home.since we had to move out of town, we left Wesley.but will surely come back and stay here. It's near to exit 6,dds,Walmart,Costco and publix is just 1 mile away. Recent trial walk is really good.- Sathish Babu K R